Customer Applications Support Specialist

Address Brick Lane
Location London

Responsible for all aspects of training & customer support for the Interxion Portal and associated systems & products.

The primary focus of this role is to resolve customer support requests at the 1st point of contact, be that related to, access, usage, inventory or any other products & services available via the portal.

  • Acting as primary point of contact for all customer support for the Interxion portal & associated products and services
  • Production and maintaining all portal related training & support documentation ensuring it is kept up to date with new features products and services
  • Providing portal training to customers, and supporting sales with portal demonstrations to prospects
  • Liaison with the system development teams, to ensure a full understanding of the roadmaps. Ensuring that these are effectively communicated and understood within the team
  • Primary owner of portal related support cases, liaising with other teams as required ensuring the cases are resolved in a timely manner
  • Developing and updating internal training and FAQ documentation within the ECSC Academy, to ensure the wider ECSC members are knowledgeable for supporting portal requests OOH

YOUR PROFILE

  • Industry experience of telecommunications, IT, technology or data centre support
  • IT Service / Helpdesk experience
  • IT Desktop & Applications support
  • End user training & applications support

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