Director of Operations UK

Address Brick Lane
Location London

JOB DESCRIPTION

To provide UK operational leadership and manage activities and staff to ensure that facilities are built, maintained and operated such that:

  • Outstanding customer experience is continually improved, with no SLA breaches
  • Operational activities (Facility Management, Customer Installations and Service and all Projects) are managed to clear, measurable plans
  • Capacity planning with reports required by MD and HQ provided in a timely and accurate manner
  • New construction of data centre space, both expansions and new build, is carried out to defined standards, cost and programme
  • Regulations are adhered to, inc health and safety, environmental and quality standards, customer service, security and ICT policies

YOUR PROFILE

  • Extensive experience and understanding of data centre functions (production operations, network, change control, DR/Business recovery, customer support, systems management, and facilities)
  • Possess technical knowledge, including comprehensive understanding of Transformers, UPS, ATS/STS Units, PDUs, generator capacity, Cold Water Chillers, DX units, CRACs.
  • Knowledge of telecommunications engineering, fibre optic cabling and splicing
  • Extensive experience in managing operational budgets
  • Experience of managing suppliers and supplier performance management
  • Knowledge and experience in data centre and infrastructure projects
  • Director level or equivalent experience in making trade-off decision between cost and service

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