Site Engineer

Address Brick Lane
Location London

JOB DESCRIPTION

To provide technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximise client satisfaction. Main responsibilities include:

  • Act as first point of contact for ECSC for technical requests
  • Troubleshoot and fix cross connect issues
  • Installation of customer equipment in line with specifications
  • Respond to tickets within agreed SLA’s
  • Work within Interxion guidelines and procedures
  • Provide feedback to the customer on status’s
  • Provide level of customer services as indicated in the client contract
  • Under the coordination of the Customer Implementation manager, install or supervise installation of customer equipment in the Data Centre and keep a complete record of the process and results
  • Installation and testing of Cross Connects
  • Installation of pre-caballing
  • Accurate documentation of all installations

YOUR PROFILE

  • Be customer focused
  • Be resilient and comfortable working within a 24/7 shift
  • Self starter and an eye for detail
  • Striving for 100% accuracy
  • Possess good communication skills (both written and verbal)

Interested?