Reliability Assured For Innovative

Case study

Innovative creates cutting edge products that allow libraries in all sectors to succeed, giving them the freedom to implement solutions that best meet their specific needs using Innovative’s versatile and market leading solutions.


The Challenge

Innovative has made a firm commitment to delivering support, development and hosted solutions for the EMEA market. When its Bristol based data centre reached maximum capacity, it commenced its search for an EMEA based tier 3/4 data centre with 24/7 reliability and potential for expansion.

The location of Innovative EMEA support and development office in Dublin and a wish to have this office located close to the data centre facility made Dublin an obvious choice. Following a competitive tender process, Interxion’s reputation, location and competitiveness made it the successful data centre provider. Its positive and flexible way of working was also an attractive attribute. Security and reliability were two of the main requirements when selecting a data centre provider. Innovative needed a data centre with proven capabilities in delivering flexible space and the power and cooling to support its needs.

Our expansion in Europe required a data centre service provider that could deliver the footprint and connectivity necessary to deploy our IT equipment. Interxion has been a solid partner in this expansion and their expertise and support has made our entrance into the European marketplace a seamless one.


Interxion’s data centre not only provided the power and space that was needed, with the option for future European expansion, but it’s reputation also offered reassurance to both Innovative and its customers. Interxion Dublin also houses the Irish Neutral Internet Exchange (INEX).

This provides further reassurance of continued low-latency internet access. Constant uptime is essential for Innovative’s business and it was prepared to accept nothing less than the highest SLAs for availability, backed by providers with expertise in delivering them. Interxion’s tier 3+ data centre offers high levels of reliability and quality of service. Since housing its data in Interxion Dublin, Innovative has experienced 100% uptime.

Discussing Innovative’s vision for the future, McDougall said “We have plans for expansion of both our Dublin based EMEA support and development office and the number of systems hosted in Dublin. As we grow, we know Interxion can accommodate our needs and provide the foundation facilities to enable this expansion.”

About Innovative

Innovative is dedicated to providing leading technology solutions and services that empower libraries and enrich their users worldwide. Innovative offers the broadest and most complete portfolio of library automation products on the market today. Innovative’s flagship library services platform, Sierra, is the most rapidly adopted product in library automation history. The company’s versatile and market-leading solutions also include the Millennium ILS, the Encore discovery application, Electronic Resource Management, the SkyRiver cataloguing service, and INN-Reach resource sharing. Customers are supported through a 24/7/52 Help Desk, Innovative University, and the CSDirect Web support centre. A recognised leader in library automation software, Innovative has introduced technological advancements for over 30 years. Headquartered in Emeryville, California, Innovative serves thousands of libraries in over 50 countries and has offices around the world.