Case Study

IT Agility Empowers EBay to Deliver Better Global Customer Experiences

An ecommerce pioneer, eBay boasts more than 1 billion live listings, 359 million app downloads, and 170 million active buyers. Whether they’re browsing, buying or selling, those users expect a fast and seamless experience on every eBay website and app. To meet those expectations, eBay established
an agile IT environment that could deliver better customer experiences from strategic global locations.

359 million App Downloads

1 billion Live Listings

170 million Active Buyers

The Challenge



Create an agile IT foundation that can meet future growth objectives



Meet customer performance expectations in Germany and Eastern Europe

eBay’s IT environment needs to support fast page loading times, rich product images and jitter-free order processing in every corner of the globe. Offering anything less in the competitive ecommerce industry means risking unhappy shoppers and low service adoption.

But, guaranteeing that quality of service on a worldwide scale isn’t easy. Global IT networks are often complex and costly to manage, which can lead to operational inefficiency and hold back growth. That’s why, as part of its effort to optimise performance for users in Germany and Eastern Europe and meet expansion goals, eBay worked with Interxion to make its complex IT environment more agile.

Interxion Frankfurt is the gold standard for operations against which I evaluate other colocation facilities.

Joel Wride Director, Global Network Services, eBay


eBay is where the world goes to shop, sell and give. Its mission is to be the world’s favourite destination for discovering great value and unique selection. eBay gives sellers the platform, solutions and support they need to grow their businesses and thrive. It measures its success by its customers’ success. For more information please visit

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