Customer Service Technician
Operations, 04 December 2018
Reporting to the Site Manager, you’ll be supporting our customers by carrying out a variety of IT and telecoms-related tasks, allocated by our European Customer Service Centre. This will include installing and testing customer equipment and cabling, often working closely with third party engineers to ensure the work meets SLAs for security, quality and service. Where appropriate, you’ll also escalate tasks to other engineers or senior managers.
What you’ll need
With a computer or telecom-related Bac+ 2 or equivalent, you’ll be used to supporting customers in managing networks and cabling. With a focus on customer service, you’ll have the ability to build strong working relationships, prioritise work and operate effectively in a high-pressure, technical environment. You should be fluent in English, ideally with knowledge of data centres, IT infrastructures and fibre optic / copper cabling.
Customer Service Data Centre Technicians at Interxion
Our customers rely on us to provide consistent, reliable 24/7 data centre services and this team is their on-site hands and eyes, responding quickly to their needs. Working closely with the global customer service centre, we install and test the vital connections that are at the heart of our customers’ businesses. It’s about understanding electrical and power systems and data cabling, working accurately and keeping a range of local, national and global customers happy. This means you’ll enjoy a variety of challenging and interesting work in a supportive, dynamic and rewarding environment, where there are extensive opportunities to train in the latest systems.
Interxion in France
In Paris, we co-locate all of France’s key internet exchanges in seven interconnected data centres, providing access to France and southern Europe. As one of the world's most attractive cities, with a rich and vibrant culture, Paris offers a quality of life that's hard to match.
Introduction to Interxion
At Interxion, we’ve been at the heart of the global digital economy for over 20 years, providing fast, secure connections that enable businesses to thrive and people to access online services. As a European interconnection hub, we provide state-of-the-art co-location, cloud and carrier-neutral data centre services to a range of customers, from ISPs and stock exchanges to gaming companies and insurers. With more than 50 data centres across 11 countries, we’re innovators too, pioneering many standard data centre processes and running all our data centres on 100% renewable energy. Join us and you’ll play a key role in our continuing growth in an increasingly connected world.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.
At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.
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