Customer Service Technician
European Customer Service Centre, 04 December 2018
Based in our European Customer Support Centre, you’ll play a vital role as the first point of contact for customers across Europe. Working shifts, including weekends and nights, you’ll join a team monitoring our data centres and responding quickly to everything from change requests to alarms. You’ll be handling incoming customer requests by email, phone or CRM and managing and resolving them yourself or escalating them to the relevant Interxion contact in line with ITIL V3. This means working closely with a range of corporate customers and our Operations teams to ensure we meet our SLAs.
What you’ll need
You’ll have experience of working shifts in a 24/7 international support team and delivering excellent customer service in a technical environment. This means you’ll need to be a confident communicator, with the ability to deal with corporate customers at all levels in English and either German, French or Spanish.
Ideally, you’ll be used to working with ITIL procedures and will have a basic understanding of data centre and networking terms. You’ll also need to be well-organised, with a keen eye for detail and the ability to work quickly and accurately in a high pressure environment.
European Customer Service Centre at Interxion
Our multi-cultural, international Customer Service Centre provides a vital 24/7 link between our global customers and our local engineers. We play a key role, taking system requests from customers via email, allocating engineering tasks, monitoring progress and escalating actions when necessary. It’s a diverse and fun team where there’s always something happening, so our people need to be proactive, technically-minded and multi-lingual.
Whether you’re watching the latest box set, ordering something online or backing up your data in the cloud, you probably rely on Interxion connections. As a European interconnection hub, we provide state-of-the-art services to a range of organisations, from ISPs and stock exchanges to gaming companies and insurers. With more than 45 data centres across 11 countries, we’re innovators too, pioneering many standard data centre processes and running all our data centres on 100% renewable energy. Join us and you’ll play a key role in our continuing growth in an increasingly connected world.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.
At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.
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