Service Delivery Manager
Brick Lane, London
Sales, 12 September 2019
If leading and overseeing a Service Delivery function and team and managing the services specialists and analysts within it in all facets of their career sounds like your kind of challenge, read on. Reporting directly to the Managing Director, there will be lots of internal contact with international and local operations, sales and cross-functional teams, finance, our local office, and, of course, customers. Your challenge will be to ensure that our services are being delivered in line with Customer Support Plans and to agreed SLAs. We’ll also rely on you to take an end-to-end view of each agreed service and be proactive when it comes to the continuous improvement of service delivery. Put simply, you’ll be responsible for customer satisfaction and consulting on operational improvements - you’ll capture the ‘Voice of the Customer’ and act on it.
What you’ll need
- Proven experience in the data centre sector or telecommunications environment
- An impressive track record in a Service Delivery role
- Great communicator in writing and on phone/presenting
- A positive approach and the ability to deal with situations diplomatically and efficiently
- A Bachelor’s degree in a Business, Engineering or related discipline, or equivalent experience gained working in customer relationship roles
- ITIL Expert Certification (Service Delivery Management)
At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.
Interxion in United Kingdom
Our London campus on Brick Lane in the heart of the lively East End Is strategically positioned between the financial hub in the Square Mile and Tech City, the world’s third largest tech start-up cluster. We’re renowned in the trading world for offering rich, rapid and simple connectivity to the markets in Asia, North America and the rest of Europe. It’s a fast-paced environment that's passionate about technology, which offers you exceptional opportunities to develop your skills and knowledge on an international stage.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.