Service Management Trainer


Operations, 03 April 2019

Your Role

In this exciting 1 year contract position you will be developing, testing and delivering a range of face-to-face training for our Service Management programme across 11 European countries. This involves developing a strategy that encourages continuous learning and development, reviewing and advising on documentation and coaching and presenting to new and existing employees. So, you’ll need to build your knowledge of our Service Management processes, roles and quality controls and create in-country training schedules. You’ll also liaise with managers at all levels to assess and advise on staff training needs.

What you’ll need

We’re looking for a highly skilled technical trainer, with a recognised training qualification and the ability to communicate complex technical issues in an engaging way. You’ll need experience of designing and delivering training programmes, including training the trainer and ideally ServiceNow. A confident presenter with a well-organised approach and a keen eye for detail, you’ll be used to working in a European or global organisation and influencing people at all levels. You should be a graduate with an understanding of industry standards such as ITIL and advanced knowledge of MS-Office. Fluent in English, you’ll ideally have knowledge of other European languages.

Project Office at Interxion

We’re at the heart of everything that happens in Interxion. As the business continues to grow and change at a rapid pace, our Business Analysts and Project Managers work together to deliver the projects that support this growth. This could involve anything from improving business processes in finance or introducing automation in our customer service centre, to planning a new office or data centre. It’s challenging, varied and exciting work that exposes us to every area of the business.

Interxion in Netherlands

Our headquarters teams are split between Amsterdam and London. At our new Amsterdam offices in Hoofddorp you'll find a number of central corporate functions developing the ambitious strategies that drive our growing business. With break-out areas, kitchens on every floor and a subsidised restaurant, it's a welcoming environment designed to bring out the best in you. Join one of our Amsterdam teams and you could be working closely with the teams in London, as well as country teams across our business, which may involve some international travel.

Introduction to Interxion

At Interxion, we’ve been at the heart of the global digital economy for over 20 years, providing fast, secure connections that enable businesses to thrive and people to access online services. As a European interconnection hub, we provide state-of-the-art co-location, cloud and carrier-neutral data centre services to a range of customers, from ISPs and stock exchanges to gaming companies and insurers. With more than 50 data centres across 11 countries, we’re innovators too, pioneering many standard data centre processes and running all our data centres on 100% renewable energy. Join us and you’ll play a key role in our continuing growth in an increasingly connected world.

What we can offer you

In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.


At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.

To apply, click on 'Apply Now'. You will be redirected to our candidate management system which we will use to manage your application.