European Customer Service Centre, 04 August 2019
As a Shift Leader you will have supervisory responsibility for a small shift team, ensuring that our systems are monitored and operational at all times. That means you will be using your knowledge of the ITIL framework and previous experience in critical environments to handle requests and alarms using the correct procedure, whilst also setting an example to your team.
You will recognise yourself as being a warm, open and friendly person, an excellent communicator no matter who you are talking to or what the situation is. Cool and calm under pressure, you are able to resolve even the trickiest problems.
What you’ll need
- Experience of leading shifts in a 24/7 international support team and delivering excellent customer service in a technical environment. This means you’ll need to be a confident communicator
- The ability to deal with corporate customers at all levels in English and either German, French or Spanish
- Used to working with ITIL procedures and BMS systems and will have an understanding of data centre and networking terms.
- Well-organised, with a keen eye for detail and the ability to work quickly and accurately in a high pressure environment.
At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.
European Customer Service Centre at Interxion
Our multi-cultural, international Customer Service Centre provides a vital 24/7 link between our global customers and our local engineers. We play a key role, taking system requests from customers via email, allocating engineering tasks, monitoring progress and escalating actions when necessary. It’s a diverse and fun team where there’s always something happening, so our people need to be proactive, technically-minded and multi-lingual.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.