Customer Implementation Management /technical drawer and support

Posted 13 April 2018

Career Levels

  • Entry


Vienna -

We  are looking for a technically adept support function with focus on customer service and implementation working on our campus in the north of Vienna. 


Your future role?


Provides administrative and technical support to the Customer Implementation Team

  • Acts as a point of contact for implementation questions
  • Assesses customers with respect to implementation requirements
  • Supports in the coordination of RFPs
  • Documents project implementation requirements and processes and draws in AutoCad
  • Drafts proposals for specific purchase requirements
  • Tracks customer orders, opens tickets, forwards information to responsible departments, sends confirmation to customers and provides customers with completion notifications
  • Forwards relevant documents for invoicing (signed order form, completion date and amount to be filled) to Finance department
  • Updates CIM database with customer information
  • Prepares (status) reports and statistics for requests
  • Generates a monthly report covering the requests and projects that are ongoing and closed
  • Executes process of Cross Connects
  • Tracks CRM footprint and customer audit and informs ESCS about necessary changes


Your profile?

  • Educated to a vocational level preferably in a technical field (like industrial engineering)
  • 3-5 years of experience in an administrative, sales-related and/or technical role
  • Good understanding of MS Office applications and excellent AutoCad-user
  • proficiency in English and German (educated to at least B2 level Englisch and C1 level German of the Common European Framework of Reference for Languages)
  • previous experience in an international organisation desirable
  • accurate, pro-active and solution-oriented approach regarding work

With data centres in 11 countries, Interxion already has the widest geographic reach of any business in our sector. We’re continuing to drive for more impressive growth. Since 2006 we’ve seen solid growth and have increased our investment in both facilities and employees.
As a leading carrier- and cloud-neutral data centre operator, we employ people with the talent and energy to ensure customer satisfaction and take our business forward.
We see ourselves as an open, forward-thinking, equal opportunity employer. We invest in the training and personal development of our people. As well as a competitive remuneration package, we offer great career opportunities and challenges.


We offer
The opportunity to continue growing your career and experience with a financially strong, successful, international company with consistent high growth. As always, we offer a competitive salary (based on our collective agreement we pay at least 2.282,- € per month) and benefits, and most importantly the opportunity for you to continue to make a difference.

You can apply for this position by selecting Apply and attaching your current CV, or Apply Using LinkedIn.
Alternatively, if you think you know someone else who would be interested in this position, you can Refer Friend to Job or Email Job to Friend.
If you would like to find out more about this position before applying, you can ask for more information from Petra Oswald-Ulreich, and please let us know if you would like this initial conversation to be confidential.


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