ICT Support Engineer
Posted 17 April 2019
- Mid Career
ICT Support Engineer (f/m/d)
You’ll be providing, supporting and maintaining all our EUC-devices for users across the data centre, from personal computers, laptops and mobile phones, to video conferencing and meeting room shields. This will involve being part of a 24x7 helpdesk and acting as the first point of contact for all user issues, resolving or escalating them to meet SLAs and managing incidents. You’ll be installing, configuring and maintaining a variety of devices and systems and supporting hardware and applications. Acting as a field service for the ICT Services team, you’ll also ensure system changes are carried out effectively. This means you’ll be a frequent visitor to a wide range of Interxion sites.
What you’ll need
- IT, ICT or user support experience, or a background in IT administration
- The ability to manage and support a range of EUC devices
- Knowledge of service management tooling
- Windows, Office, Windows Servers, IOS, VMWare, Win10, Office365, Microsoft Servers 2012, 2016, Skype and Teams skills
- Strong customer service ethos
- An independent work approach and a keen eye for detail
- Secondary Education level + ICT related studies
- Excellent communication skills, including fluent written and spoken English
- Availability outside usual office hours
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.
Introduction to Interxion
Whether you’re watching the latest box set, ordering something online or backing up your data in the cloud, you probably rely on Interxion connections. As a European interconnection hub, we provide state-of-the-art services to a range of organisations, from ISPs and stock exchanges to gaming companies and insurers. With more than 50 data centres across 11 countries, we’re innovators too, pioneering many standard data centre processes and running all our data centres on 100% renewable energy. Join us and you’ll play a key role in our continuing growth in an increasingly connected world.
Interxion in Germany
Our Frankfurt and Düsseldorf campuses are at the heart of the fast-growing German market. As Germany's best-networked city, Frankfurt is home to a wide range of network and service providers, making our campus here the world’s leading interconnection hub. Our Düsseldorf campus is on the strategically important Internet highway between Frankfurt and Amsterdam that serves the Rhine-Ruhr metropolitan region and hosts all the leading IP transit and Ethernet service providers. Join one of our teams in Germany and you'll be working closely with local and international colleagues to give our customers a consistently high-quality service.
At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.