12904 - France
Leads and oversees the Service Delivery function and team and manages the services specialists and
analysts in all facets of their career. Is responsible and ensures that services, as defined under the
various Customer Support Plans, are being delivered according the agreed SLAs. The SDM takes an
end to end view of the agreed services and is proactive with respect to the continuous improvement of
service delivery. The Service Delivery manager is responsible for customer satisfaction and consults
on operational improvements. The SDM proofs the consistency between the technical scope of
contracts and the realized operational margin.
What you'll need
- Bachelor’s degree in Economics (MBA),
- Engineering or related discipline or equivalent
- work experience in customer relationship
Experience in the datacentre sector or telecommunications
Experience in leading and supervising a team
- Fluent written and spoken French and English
Interxion in France
Our two French campuses give our customers access to Europe, Africa, the Middle East and Asia. In Paris, we co-locate all of France’s key internet exchanges in seven interconnected data centres, providing access to France and southern Europe. As one of the world's most attractive cities, with a rich and vibrant culture, Paris offers a quality of life that's hard to match. In Marseille, the submarine cables that link Europe to a variety of International markets connect directly into our campus, which makes it strategically important to our European and global business.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.
At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.